Measuring our performance

February 2019 – The Measures of Effectiveness annual report provides an update on the agency’s Performance Measures and Strategic Plan goals. The report summarizes the agency’s implementation of the four main goals:

– Outreach and education 

– Customer service

– Proactive planning

– Agency performance measures

View our 2018 Measures of Effectiveness report

View the rest of this month's Connections to Tomorrow articles

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