Community Transportation Coordinator Evaluation

It is the purpose of the annual evaluation to ensure that the most cost-effective, efficient, and appropriate transportation services are provided to the entire transportation disadvantaged population of Hillsborough County.

The Hillsborough County MPO’s Transportation Disadvantaged Coordinating Board is tasked with the annual evaluation of the services provided by Hillsborough County’s Community Transportation Coordinator (CTC) operator and its contractors. A series of five evaluation criteria is used to evaluate the performance of the CTC: Reliability, Service Effectiveness, Service Efficiency, Service Availability, and Safety.